Terms and Services

Terms of Service

Welcome to Neriah The Candle Store. By accessing or using our website and purchasing our products, you agree to the terms outlined below. Please read these Terms of Service carefully before placing an order.

1. Use of Our Website

You agree to use our website only for lawful purposes and in a way that does not harm, disrupt, or interfere with the website or other customers' use of our services.

2. Products & Descriptions

We make every effort to ensure that product descriptions, images, fragrances, sizes, colours, and other details are accurate. However, slight variations may occur due to photography, lighting, screens, or the handmade nature of certain products.

3. Pricing & Payments

All prices displayed on our website are in Indian Rupees (₹) unless otherwise stated. Neriah reserves the right to change product prices, offers, or promotions at any time without prior notice. Orders are confirmed only after successful payment or confirmation of the applicable payment method.

4. Orders & Availability

We reserve the right to accept, cancel, or limit an order in certain circumstances, including product availability, pricing errors, suspected fraudulent activity, or incorrect customer information. If an order is cancelled by us after payment has been received, the applicable amount will be refunded.

5. Shipping & Delivery

Orders are shipped to the address provided by the customer during checkout. Delivery timelines are estimates and may vary due to courier delays, weather, holidays, or circumstances beyond our control. Customers are responsible for providing accurate delivery information.

6. Cancellations, Returns & Refunds

Cancellation, return, replacement, and refund requests are subject to our Cancellation Policy and Refund Policy. Customers should review these policies before placing an order.

7. Product Safety

Our candles and fragrance products should be used according to the instructions provided with the product. Candles should never be left unattended and must be kept away from children, pets, flammable materials, and drafts.

8. Intellectual Property

All content on this website, including the Neriah name, logo, product images, photographs, graphics, text, and other materials, belongs to Neriah or its respective owners. Content may not be copied, reproduced, modified, or used commercially without prior permission.

9. Third-Party Services

Our website may use third-party services such as payment gateways, shipping providers, analytics tools, or other service providers. Their services may be subject to their own terms and privacy policies.

10. Limitation of Liability

Neriah will make reasonable efforts to provide accurate information and reliable services. However, we are not responsible for delays, interruptions, or losses caused by circumstances beyond our reasonable control.

11. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our products, services, policies, or legal requirements. Updated terms will be posted on this page, and continued use of the website constitutes acceptance of the updated terms.