Terms and Services

Welcome to Neriah The Candle Store. By using our website and placing an order, you agree to the following terms:

Orders & Payments

All prices are listed in INR and include applicable taxes unless otherwise stated.
Orders are subject to acceptance and availability.
We reserve the right to cancel or refuse any order. If payment has already been made, a full refund will be issued.

Products

Our candles, wax sachets, and home fragrance products are handcrafted, so slight variations in color, fragrance, or appearance may occur.
Product images are for reference only and may differ slightly from the actual product.

Shipping

Orders are processed and shipped within the timeframe mentioned on our Shipping Policy.
Delivery times are estimates and may vary due to courier delays or other unforeseen circumstances.

Returns & Refunds

Returns are accepted only for products that are damaged, defective, or incorrectly delivered.
Any issues must be reported within 48 hours of delivery, along with clear photos for verification.

Product Safety

Please use our products responsibly. Never leave burning candles unattended, keep them away from children, pets, and flammable materials, and always follow the provided safety instructions.

Intellectual Property

All website content, including product images, logos, designs, and text, is the property of Neriah The Candle Store and may not be copied or reproduced without permission.

Limitation of Liability

Neriah The Candle Store is not responsible for damages or losses resulting from misuse of our products, courier delays, or circumstances beyond our reasonable control.