Shipping Policy

At Neriah The Candle Store, we carefully pack every order to ensure it reaches you safely and in perfect condition.

Order Processing

Orders are typically processed within 2-5** business days** after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.

Shipping

We currently ship across India.
Shipping charges, will be displayed during checkout before payment.
Once your order is shipped, you will receive a tracking number via email or SMS (where applicable).

Delivery Time

Estimated delivery times are:

Metro Cities: 2–5 business days
Other Locations: 4–8 business days

Delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, or other unforeseen circumstances.

Delivery Issues

Please ensure that your shipping address and contact details are accurate. Neriah The Candle Store is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery with your order number and clear video and photographs of the product and packaging. We will review the issue and arrange a replacement or refund where applicable.