Shipping Policy

At Neriah The Candle Store, we carefully pack every order to ensure your products reach you safely and in perfect condition.

1. Order Processing

Orders are generally processed and dispatched within 2–3 business days after the order is confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

2. Delivery Time

Once your order has been dispatched, delivery generally takes 3–7 business days, depending on your location and the courier service.

Delivery times may vary for remote locations or during holidays, sales, adverse weather, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Any free-shipping offers will be subject to the terms and minimum order value mentioned in the respective promotion.

4. Tracking Your Order

Once your order has been dispatched, you may receive a shipping confirmation and tracking details through the contact information provided at checkout.

You can use the tracking information to follow your shipment with the applicable delivery partner.

5. Incorrect Address or Contact Information

Please make sure your shipping address, phone number, and other delivery details are correct before placing your order.

Neriah is not responsible for delays or additional shipping costs caused by incorrect or incomplete information provided by the customer.

6. Delayed or Lost Shipments

While we work with reliable delivery partners, delays can occasionally occur due to circumstances outside our control.

If your shipment appears significantly delayed or is marked as delivered but you have not received it, please contact us with your order details so that we can assist you.

7. Damaged Packages

If your package arrives visibly damaged, please take clear photographs of the package and products and contact us as soon as possible, preferably within 48 hours of delivery.

For damaged or defective products, please refer to our Refund Policy.

8. International Shipping

Currently, shipping availability may be limited to selected locations. If international shipping is offered, applicable shipping charges, customs duties, taxes, and other fees may be the responsibility of the customer.

9. Contact Us

For any questions regarding your shipment or delivery, please contact us using the contact information provided on our website. Please keep your order number ready so we can assist you quickly.

Neriah The Candle Store
Carefully packed. Beautifully delivered.