Refund Policy

At Neriah The Candle Store, customer satisfaction is important to us. As our candles, wax sachets, and home fragrance products are handcrafted and personal-use items, we accept refunds only under the following circumstances.

Eligible for Refund

A refund or replacement may be offered if:

You receive a damaged product.
You receive the wrong product.
The product has a manufacturing defect.

To be eligible, you must contact us within 48 hours of delivery and provide your order number along with clear photographs and a video of the product and its original packaging.

Non-Refundable Items

Refunds will not be provided for:

Change of mind or personal preference.
Incorrect shipping information provided by the customer.
Products damaged due to improper handling or misuse after delivery.
Minor variations in color, fragrance, or appearance, as our products are handcrafted.