Cancellation Policy

Effective Date: July 30, 2026

At Neriah The Candle Store, we strive to process and ship orders as quickly as possible.

Order Cancellation

• Orders may be cancelled only before they are packed or shipped.

• Once an order has been shipped, it cannot be cancelled.

How to Request a Cancellation

To request a cancellation, please contact us as soon as possible with your order details. We will confirm whether your order is still eligible for cancellation.

Refunds for Cancelled Orders

• If your cancellation request is approved before shipment, a full refund will be processed to your original payment method.

• Refund processing times may vary depending on your payment provider or bank.

Changes to Orders

If you need to modify your shipping address or order details, please contact us immediately after placing your order. While we will do our best to accommodate changes, we cannot guarantee modifications once order processing has begun.

If you have any questions regarding cancellations, please contact our customer support team.