Privacy Policy

At Neriah The Candle Store, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order.

1. Information We Collect

When you browse our website, place an order, or contact us, we may collect information such as:

Name
Phone number
Email address
Billing and shipping address
Order and purchase details
Information you provide when contacting customer support

Payment information may be processed securely through our third-party payment providers. We do not intentionally store your complete card or banking details on our own systems.

2. How We Use Your Information

We may use your information to:

Process and deliver your orders
Confirm and provide updates about your orders
Process payments and refunds
Respond to customer enquiries
Provide customer support
Improve our products, website, and services
Prevent fraudulent or unauthorized transactions
Send promotional communications where permitted and where you have provided consent

3. Sharing of Information

We do not sell or rent your personal information.

We may share necessary information with trusted third-party service providers who help us operate our business, such as:

Payment gateway providers
Shipping and delivery partners
Website and hosting service providers
Analytics and marketing service providers

These parties receive only the information reasonably necessary to provide their services.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website usage, and provide relevant marketing where applicable.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

6. Third-Party Links

Our website may contain links to third-party websites or services. Neriah is not responsible for the privacy practices, content, or security of those third-party websites. We recommend reviewing their respective privacy policies.

7. Your Choices

You may contact us to request information about the personal data we hold about you or to request correction of inaccurate information, subject to applicable law.

If you receive promotional emails or messages from us, you may opt out of future marketing communications by following the available unsubscribe instructions or contacting us.

8. Children's Privacy

Our website is not intended for children to make purchases independently. We do not knowingly collect personal information from children without appropriate consent.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements. Any updated version will be published on this page with the revised effective date where appropriate.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us using the contact details provided on our website.

Neriah The Candle Store
Your privacy matters to us.