Refund Policy

Refund Policy

At Neriah The Candle Store, we carefully inspect and pack every order before dispatch. We want you to receive your products safely and in the best possible condition.

1. Damaged or Defective Products

If your product arrives damaged, broken, leaked, or defective, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • Clear photos of the product and packaging

  • A description of the issue

  • An unboxing video, if available

After verification, we may provide a replacement or refund, depending on the situation.

2. Wrong Product Received

If you receive a product, fragrance, or quantity different from what you ordered, please contact us within 48 hours of delivery. Once verified, we will arrange an appropriate replacement or refund.

3. Change of Mind

Due to the nature of our fragrance products, opened, used, or partially used products are not eligible for return or refund.

Please check your order carefully before opening or using the product.

4. Refund Eligibility

Refunds may be considered when:

  • The product arrives damaged or defective

  • The wrong product is delivered

  • An order cannot be fulfilled by Neriah

  • Another issue is approved by our customer support team

Products damaged due to improper handling, storage, or use after delivery may not qualify for a refund.

5. Refund Processing

Once your refund is approved, the eligible amount will be processed through the applicable payment method.

The time taken for the refund to appear in your account may vary depending on your bank or payment provider.

6. Shipping Charges

Shipping charges may be non-refundable unless the refund or replacement is due to an error on our part, such as sending the wrong or damaged product.

7. How to Request a Refund

To request a refund or replacement, contact us with your order number, photographs of the product, and details of the issue.

Our team will review your request and guide you through the next steps.

8. Policy Updates

Neriah reserves the right to update this Refund Policy when necessary. Any changes will be published on this page.

We’re committed to making your Neriah experience as beautiful as the fragrances we create.